A state agency was using a large, custom-built system to provide benefits for approximately 1.8 million constituents around the state. The system is used by more than 90 offices and multiple state agencies.
My specific role as part of the implementation team on a 100+ person project that included multiple state agencies, private contractors/consultants, and public support groups. On the implementation team, it was our job to prepare the system to help bridge the gap from developers to end-users and help prepare the end-users in the field for the quarterly system updates.
Throughout my tenure, we achieved implementation goals for each release, resulting in benefits being delivered for nearly 2 million people. Our team was able to systematize processes and procedures to increase team productivity and decrease overhead costs by 50 percent.