Digital transformation can be defined in many ways. Our goal was to bring the full power of a digital enterprise to businesses looking for personalized experiences, customer-centric (outside-in) decision making, straight-through processing, real-time automation, journey focused innovation, and continuous digital change. Basically, we delivered a multi-year holistic transformation journey for businesses both large and small.
I was tasked with the leadership of a $40 million P&L focused on providing Microsoft Dynamics 365 services to key industry sectors including technology, media and telecommunications (TMT), insurance, and banking. I worked exclusively with the most significant and complex clients, assisting them in developing digital transformation strategies, and then translating those strategies to operational action.
Engaged by the Royal Canadian Mint (RCM), we initiated a robust project to bring the sandbox to life over a period of 90 days. My team completed the development of a roadmap that would focus on the consumer interaction (retail) components of the business fully outlining the path forward. Immediately following the approval of the roadmap, the team implemented the components of the sandbox over the course of eight weeks. Within a few months, RCM was tinkering with and developing digital solutions to improve their customer experience while enhancing their ability to make strategic decisions with real-time data.