Bob Caruso: DXC

DXC Technology is an American multinational corporation that provides B2B IT services.

The Challenge

Digital transformation can be defined in many ways. Our goal was to bring the full power of a digital enterprise to businesses looking for personalized experiences, customer-centric (outside-in) decision making, straight-through processing, real-time automation, journey focused innovation, and continuous digital change. Basically, we delivered a multi-year holistic transformation journey for businesses both large and small.

My Role

Practice Leader

I was tasked with the leadership of a $40 million P&L focused on providing Microsoft Dynamics 365 services to key industry sectors including technology, media and telecommunications (TMT), insurance, and banking. I worked exclusively with the most significant and complex clients, assisting them in developing digital transformation strategies, and then translating those strategies to operational action.

The Work
  • Designed, developed and deployed a digestible path for businesses to move from their current state environments to a foundational digital footprint to grow into overtime as processes and technology continue to evolve.
  • Bringing businesses along the digital transformation path is a process. I led the development of a service offering that brought businesses to the initial stages of digital transformation in the form of a “sandbox” environment.
  • Working with a team of incredible technologists, we designed a functional operational environment for businesses to try out and validate digital transformational capabilities in an agile fashion while serving as a lab environment to test workloads/modules. This approach allowed clients to understand the impact of digital transformation on the business.
The Outcome

Engaged by the Royal Canadian Mint (RCM), we initiated a robust project to bring the sandbox to life over a period of 90 days. My team completed the development of a roadmap that would focus on the consumer interaction (retail) components of the business fully outlining the path forward. Immediately following the approval of the roadmap, the team implemented the components of the sandbox over the course of eight weeks. Within a few months, RCM was tinkering with and developing digital solutions to improve their customer experience while enhancing their ability to make strategic decisions with real-time data.

Digital Transformation Roadmap Process

Time is the currency of the twenty-first century. The rapid deployment approach of the sandbox offered clients a low-risk, high-value approach to evaluating the value of a full digital capability.

––Bob Caruso, Practice Leader