Business Strategy, Growth Strategy, Merger and Acquisition, Leadership, Organization Design and Development, Customer Experience Strategy, Brand Management, Sales Excellence, Professional Services Efficiency
Bob’s expertise in customer-focused organization change has led to engagements with some of the world’s leading financial services, telecommunications, media and technology, retail, healthcare and professional services companies.
30+ years as a transformation & experience advisor guiding companies to accelerated growth, elevated practices, and enhanced engagement. Deep experience in reinventing, redefining and energizing the Fortune 500 and bringing new start-up businesses to life from concept to profitability.
Bob is an accomplished business leader with a track record of building high performance teams through empowerment, innovation, and creativity as a senior executive in the Aerospace industry and with multiple professional services firms. A practical problem solver that focuses on outcomes his operating style delivers real value quickly. He is a dynamic keynote speaker and published writer on the topics of customer and employee engagement.