Bob Caruso

Operating Partner

# Advocacy
# Business Development
# Launches & GTM
# Leadership
# Market Research
# Product Strategy
# Strategy

I am an accomplished business leader with a track record of building high performance teams through empowerment, innovation, and creativity as a senior executive in the Aerospace industry and with multiple professional services firms. As a practical problem solver that focuses on outcomes, my operating style delivers real value quickly. I'm a dynamic keynote speaker and published writer on the topics of customer and employee engagement.

DXC: Practice Leader - Led $40M P&L focused on providing Microsoft Dynamics 365 services focused on Finance and Operations and Customer Experience

Endeavor Management: Founding Partner - Founded strategy consulting firm growing from zero to $10M in 36 months

J.D. Power: Executive Director - Developed and led $30M VOC Strategy business

Deloitte: Sr. Manager - Instrumental in growth and expansion of Media and Entertainment practice to over $100M in three years

Education: Massachusetts College of Liberal Arts - B.A., Biology; Bradley University - M.A., Educational Leadership


# Healthcare

# Insurance

# Retail / CPG

# SaaS Development

# Telecom

# Aerospace

# Automotive

# Electronics

# Entertainment

# Gaming

Awards & Organizations

- 2020: Orchid Black Operating Partner-of-the-Year

Articles & Case Studies

- Driving Growth – Enchanting Your Customers

Bob Caruso
“Customer satisfaction is a moving target. You can never declare victory.”
—J.D.Power III, founder J.D. Power and Associates

What I'm Reading / Listening To:

This book provides deep insight the challenges of Navy pilots in WWII and how friendship and honor helped them endure.
Still On My Bucket List:
Hike the length of the Appalachian Trail.
Best Business Advice:
Stop talking after the client says yes.