Team.

Bob Caruso
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Operating Partner
Professional Experience

Business Strategy, Growth Strategy, Merger and Acquisition, Leadership, Organization Design and Development, Customer Experience Strategy, Brand Management, Sales Excellence, Professional Services Efficiency

Sector Experience

Bob’s expertise in customer-focused organization change has led to engagements with some of the world’s leading financial services, telecommunications, media and technology, retail, healthcare and professional services companies.


Background

30+ years as a transformation & experience advisor guiding companies to accelerated growth, elevated practices, and enhanced engagement.  Deep experience in reinventing, redefining and energizing the Fortune 500 and bringing new start-up businesses to life from concept to profitability.

 Bob is an accomplished business leader with a track record of building high performance teams through empowerment, innovation, and creativity as a senior executive in the Aerospace industry and with multiple professional services firms.  A practical problem solver that focuses on outcomes his operating style delivers real value quickly. He is a dynamic keynote speaker and published writer on the topics of customer and employee engagement.

 


Highlights


  • DXC Technology: Telecommunications, Media and Technology Practice Leader – Led a growth focused $40 million solutions business
  • Endeavor Management, Managing Director/Founder – Developed key offerings, managed strategic alliances and growing the business to over $20 million in 3 years
  • J.D.Power: Executive Director - Recruited specifically to direct the development and implementation of a strategically important Voice of the Customer (VOC) program designed to transform the organization internally while developing new market facing products and services
  • PWC, Deloitte, Nextera Enterprise: Principal – Led multiple regional and national business strategy practices with full P&L responsibilities to routinely contribute 20-30% year over year growth
  • Rockwell International: Executive Advisor - Directed transformation activities associated with a company-wide reengineering of a $1 billion aircraft manufacturer. Led a team of 14 internal facilitators to reengineer every process within the company from product development though integrated logistics support