Team.

Business Strategy, Growth Strategy, Merger and Acquisition, Leadership, Organization Design and Development, Customer Experience Strategy, Brand Management, Sales Excellence, Professional Services Efficiency

Bob’s expertise in customer-focused organization change has led to engagements with some of the world’s leading financial services, telecommunications, media and technology, retail, healthcare and professional services companies.

30+ years as a transformation & experience advisor guiding companies to accelerated growth, elevated practices, and enhanced engagement.  Deep experience in reinventing, redefining and energizing the Fortune 500 and bringing new start-up businesses to life from concept to profitability.

 Bob is an accomplished business leader with a track record of building high performance teams through empowerment, innovation, and creativity as a senior executive in the Aerospace industry and with multiple professional services firms.  A practical problem solver that focuses on outcomes his operating style delivers real value quickly. He is a dynamic keynote speaker and published writer on the topics of customer and employee engagement.

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• DXC Technology: Telecommunications, Media and Technology Practice Leader – Led a growth focused $40 million solutions business
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• Endeavor Management, Managing Director/Founder – Developed key offerings, managed strategic alliances and growing the business to over $20 million in 3 years
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• J.D.Power: Executive Director - Recruited specifically to direct the development and implementation of a strategically important Voice of the Customer (VOC) program designed to transform the organization internally while developing new market facing products and services
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• PWC, Deloitte, Nextera Enterprise: Principal – Led multiple regional and national business strategy practices with full P&L responsibilities to routinely contribute 20-30% year over year growth‍
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• Rockwell International: Executive Advisor - Directed transformation activities associated with a company-wide reengineering of a $1 billion aircraft manufacturer. Led a team of 14 internal facilitators to reengineer every process within the company from product development though integrated logistics support